Our certifications

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The IMA Group’s Certifications

The IMA Group has always been commited to delivering world-class assistance and support to its customers.


(Niort and Montreuil sites)

* ISO 9001 (v 2015)

Scope: Development and implementation of 24/7 travel assistance services for the customers of our shareholders and clients
First certification awarded in: 2014

Note: the Montreuil site received its certification in 2008

* NF Civil Security Software (MCS, version m31)


* ISO 9001 (v 2015)

Scope: Home assistance
First certification granted in: 2012


* ISO 9001 (v 2015)

Scope: Customer relations services on behalf of third parties
First certification granted in: 2008

* Signed the Diversity Charter

* Signed the Global Compact


* APSAD certified for residential remote surveillance services (Standard I31 Type P3)

Scope: Remote surveillance
Remote imaging processing at the site in Nantes (Loire-Atlantique) and Beaucouzé (Maine-et-Loire)
Date of first certification: 2001

IMA Ibérica

* ISO 9001 (v 2008)

Scope: Telephone call management and transport, medical, and roadside assistance services
Date of first certification: 2012

IMA Italia

* ISO 9001 (v 2008)

Scope: 24/7/365 medical and technical assistance services for individuals, vehicles and homes
Date of first certification: 2011